Delivery and Returns Policy

UK Shipping

Orders received on a weekday are despatched within 24-48 hours of placing the order. Orders made during the weekend or bank holiday will be despatched the next working day.

Orders are shipped using Royal Mail. Shipping charges are below, except during Free Shipping promotional periods.

Royal Mail Standard UK Shipping (2-3 working days after despatch) - £2.95

Royal Mail 1st Class UK Shipping (1-2 working days after despatch) - £5.50

Royal Mail Next Working Day UK Shipping  - £9.95 (Next working day, if ordered before 12 noon on a weekday) 

Unfortunately, orders cannot be cancelled once they have been despatched.

Shipping to other European Countries

Standard Tracked & Signed For Service - £15.00

Priority Shipping - £25.00

Returns Policy

We offer a 30-day return policy. To be eligible for a return, your item must be in perfect, unused and complete in their unopened original packaging. Please note we cannot accept food products if they have been opened.

If you wish to return your product please email us with the following information:

Your name, Order number, Address & Reason for return.

Once the product(s) is received we will process your refund back to the original method of payment within three working days.

If the return was caused by an error by us, we will reimburse your shipping costs, otherwise, all shipping back to TeaTerrifics is to be paid by the customer. We recommend that your carrier gives you a ‘proof of delivery’ as we cannot be held responsible for goods lost or damaged in transit.